Terms of Use

Effective Date: November 5, 2020

By downloading or using the app, these terms will automatically apply to you. You should make sure therefore that you read them carefully before using the app. You're not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You're not allowed to attempt to extract the source code of the app, and you also shouldn't try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to HEAOX WELLNESS LLP.

1. App Usage and Restrictions

We are committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you're paying for.

The app stores and processes personal data that you have provided to us, to provide our Service. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the app won't work properly or at all.

2. Third-Party Services

The app does use third party services that declare their own Terms and Conditions. Links to Terms and Conditions of third party service providers used by the app:

3. Internet Connection and Data Charges

You should be aware that there are certain things that we will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but we cannot take responsibility for the app not working at full functionality if you don't have access to Wi-Fi, and you don't have any of your data allowance left.

If you're using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you're accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you're using the app, please assume that you have obtained permission from the bill payer for using the app.

4. User Responsibility and Device Security

Along the same lines, we cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged - if it runs out of battery and you can't turn it on to avail the Service, we cannot accept responsibility for that.

With respect to our responsibility for your use of the app, when you're using the app, it's important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. We accept no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

5. App Updates and Modifications

At some point, we may wish to update the app. The app is currently available on Android & iOS - the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you'll need to download the updates if you want to keep using the app. We do not promise that we will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you.

We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

6. Intellectual Property Rights

All trademarks, copyrights, database rights and other intellectual property rights of any nature in the app, and the underlying technology, software and business systems are and remain our property (or the property of our licensors). We reserve all rights not expressly granted under these Terms.

You are strictly prohibited from:

  • Copying, modifying, or distributing the app or any part of it
  • Attempting to extract source code or reverse engineer the app
  • Creating derivative works or translations of the app
  • Using our trademarks or branding without explicit permission

7. Limitation of Liability

We make no warranties or representations about the accuracy or completeness of the app's content. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our app or any content on it, whether express or implied.

We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our app
  • Use of or reliance on any information displayed on our app
  • Any technical failures, interruptions or errors in the app
  • Loss of profits, sales, business, or revenue
  • Business interruption
  • Loss of anticipated savings
  • Loss of business opportunity, goodwill or reputation

8. Changes to Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

9. Subscription Fees and Payment

Subscription Options and Purchases

The Service offers subscription-based access to its features and content, which may be purchased either directly from the Company through the Website (Web Purchase) or via an App Store (In-App Purchase). All applicable subscription fees, billing terms, and durations (e.g., weekly, monthly, quarterly, annually) will be displayed on the payment screen or at checkout before payment authorization. Our pricing varies based on a number of factors including, but not limited to, region, bundle, and duration of subscription. Some limited features of the Service may be available free of charge, but full access requires a paid subscription.

Purchases and Payment Processing

Upon completing the onboarding process on the Website or in the App, you will be presented with available subscription options, their pricing, durations, and accepted payment methods (e.g., Mastercard, Visa, PayPal, Apple Pay, Google Pay). By selecting a subscription and authorizing the payment, you instruct the applicable payment processor or App Store to charge your selected payment method. Once the payment is validated, you will receive access to the Service.

For Web Purchases, payments are handled by third-party payment processors, which you authorize to charge your selected payment method. These processors handle transaction processing and notify us of successful payments. For In-App Purchases, payments are processed by the App Store, and the respective App Store's terms and policies govern the transaction.

Auto-Renewal and Subscription Continuity

All subscriptions automatically renew unless canceled. The renewal period matches the initial subscription term unless otherwise disclosed at the time of purchase. To avoid renewal, you must cancel your subscription at least 24 hours before the renewal date.

By proceeding with a subscription, you acknowledge that charges will be applied periodically based on the selected billing cycle. The renewal rate will be no more than the rate for the immediately prior subscription period, excluding any promotional (introductory) and discount pricing, unless we notify you of a rate change prior to your auto-renewal.

For Web Purchases, cancellation must be completed through the Website's account settings or by following the cancellation instructions provided at the time of purchase. For In-App Purchases, cancellation must be done through the respective App Store's account settings. Deleting the App does not cancel your subscription.

Add-On Items and Additional Services

In addition to your subscription, you may have the option to purchase add-on items such as premium content, consultations, or supplementary features. These add-ons may be one-time purchases or recurring charges. Canceling your main subscription will also cancel any associated recurring add-ons, but canceling an add-on alone does not affect your primary subscription.

Refunds

If you subscribed or started a free trial via the App Store, refund requests are handled directly by Apple. You can submit a request following the instructions on the Apple Support page.

If you subscribed or started a free trial through the Google Play Store, please contact our support team at admin@heaox.com for assistance.

When you make the Web Purchase, you acknowledge and agree that all Web Purchases are non-refundable or exchangeable. Notwithstanding anything to the contrary in the foregoing, the Company will provide refunds and/or Purchase cancellations in cases and to the extent required by mandatory provisions of the applicable law. The Company may also provide refunds at its own discretion and subject to our policies that may be published from time to time.

App Store refunds are subject to their policies.

Right of Withdrawal for the EU and UK Residents

If you are a resident of the European Union, you have the legal right to withdraw from a contract for the purchase of digital services within 14 days of your purchase, without providing any reason and without incurring any additional costs. If you have received access to a free trial, the withdrawal period will expire 14 days from the start of your free trial, rather than from the date of payment.

To exercise your right of withdrawal, you must notify us by email at admin@heaox.com stating your decision to withdraw from the contract. While you may use the model withdrawal form provided below, it is not mandatory. Your withdrawal request will be considered valid if sent before the 14-day withdrawal period expires.

If you exercise your right of withdrawal, we will refund all payments received from you without undue delay, and in any event no later than 14 days from the date we receive your withdrawal notice. Refunds will be processed using the same payment method used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

If you have expressly consented to the immediate supply of the Service before the expiration of the withdrawal period and acknowledged that you will lose your right to withdraw, you will not be eligible for a refund for any digital content that has already been delivered. In the case of digital services, you may be eligible for a proportional refund, based on the portion of the Service provided before your withdrawal request. If this provision applies, we will provide you with confirmation of your prior express consent and acknowledgment on a durable medium.

Model Withdrawal Form

To: HEAOX WELLNESS LLP, email: admin@heaox.com

Subject: Exercise of Right of Withdrawal

I hereby notify you of my withdrawal from the contract for the purchase of the following service:

  • Service Name:
  • Date of Purchase / Free Trial Start:
  • Full Name:
  • Email Address:
  • Payment Method Used:
  • Date of Request:

(Signature required if submitted by mail)

Note for U.S. Residents

If you reside in California, you have the right to cancel your purchase at any time before midnight of the third business day following the date of the purchase. If you exercise this right, we will issue a full refund of the amount paid.

To request a refund under this policy, you must notify us of your cancellation by contacting admin@heaox.com before the cancellation deadline. Refunds will be processed using the same payment method used for the original transaction, and no additional fees will be incurred for the reimbursement.

Chargebacks and Payment Disputes

If you wish to request a refund for a payment made using a reimbursable method, such as a credit or debit card, we strongly encourage you to contact us first at admin@heaox.com before initiating a chargeback with your payment provider. This allows us the opportunity to review your request and attempt to resolve the issue directly.

Refunds, when applicable, are not processed in real-time. If we confirm that a refund has been issued, please allow at least 15 business days for the refund to reflect in your account. You acknowledge that you are not entitled to receive multiple refunds for the same transaction and agree that if you request a refund directly from us, you will not initiate a separate refund request or chargeback through your payment provider unless your request has been denied by us. If you receive duplicate refunds due to separate refund requests, we reserve the right to work with your payment provider to reverse one of those refunds.

Initiating a chargeback or reversing a payment through your bank or payment provider may result in the immediate termination of your account at our sole discretion, as it indicates that you have determined you no longer wish to use our Service. If a chargeback is overturned in our favor, you may contact admin@heaox.com to discuss reinstating your account.

As outlined in our Privacy Policy, your personally identifiable information may be shared with our payment processor to assist in responding to chargeback requests.

If you initiate a chargeback or payment dispute, we may suspend or terminate your access to the Service. Fraudulent or improper chargebacks may result in a permanent ban from using the Service and potential legal action.

Free Trials and Promotional Offers

We may offer free trials providing temporary access to the Service. The trial duration and terms will be displayed at sign-up. If you do not cancel before the trial ends, your subscription will automatically convert into a paid subscription, and the applicable fee will be charged.

We do not guarantee reminders before the trial expires. It is your responsibility to track the trial period and cancel if you do not wish to continue. The Company reserves the right to modify, revoke, or restrict trial eligibility at any time.

Promotional Codes

We may provide you with gift cards or promotional codes that can be redeemed for additional features, enhancements, functionalities, content, services within a specified Service and for a limited period of time, subject eligibility requirements (the "Promotional Codes"). Promotional Codes have no cash value, are personal, non-transferable, non-sublicensable, and we are under no obligation to provide any compensation in connection with a Promotional Code.

Changes to Subscription Fees

To the maximum extent permitted by applicable law, we may modify subscription fees at any time. If notification is required under applicable law, we will inform you of pricing changes in the manner and timeframe mandated by regulations. Where no specific timeframe is prescribed, we will provide notice by posting the updated prices in the App, sending an email notification, or using other prominent communication methods. The revised pricing will take effect as specified in the notice.

If you do not agree to the updated fees, you may cancel your subscription before the new pricing takes effect or refrain from prepaying for continued access to the Service.

Failure to Pay and Service Termination

If a payment is declined or not received when due, we may notify you to update your payment method. However, if the issue is not resolved, we reserve the right to suspend or terminate your access to the Service without further notice. Any content, data, or personalized settings associated with your account may be lost, and we are not responsible for restoring them.

10. Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at: